Phillip Fernandez workshops

Peak Sales Performance
This course looks at Self-belief and understanding your personality profile, using the methods in Neuro Linguistic Programming to master the sales process. It is designed for your frontline staff in either the retail or wholesale sales environment.

Team Empowerment
This course looks at the dynamics of building team spirit and teamwork with the ultimate of achieving high revenue performance, based on the understanding of synergy and simple life lessons that we learn from ‘Geese’. It is designed for any team leaders or managers with teams in either service or retail where team synergy is of paramount importance.

Excellence in Customer Service
This course looks at and is based on ‘The Moment of Truth’ which is the 30second transaction between the service giver and the service receiver that leaves an indelible impression in the mind of the service receiver (Customer). It examines the expectation of the customer and the value added service that we provide. It is designed for both employees and employers whose jobs depend on satisfying and providing a service or product to the customer.